Privacy Policy

Last Updated: August 25, 2025

Ajoypet operates this store and this website, including all data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Ajoypet uses Shopify technology to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in other transactions through the Services or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

We ask that you read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any data that identifies you or could reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and what the applicable law allows or requires, we may collect or process the following categories of personal information — including inferences drawn from such data:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, bank account details, payment information, transaction details, payment method, and payment confirmation.

  • Account information, including username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to a wishlist or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting our customer service.

  • Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including details about how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, visit or use the Services, communicate with us, or otherwise provide your information.

  • Automatically through the Services, including data from your device when using our products or services, or via cookies and similar technologies.

  • From our service providers, such as those we engage to enable specific technologies or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Services: We use your personal information to provide the Services, fulfill our contract with you, process payments, manage orders, remember your preferences, send account-related notifications, handle purchases, returns, exchanges, and other transactions, manage your account, facilitate shipping and returns, allow product reviews, and offer a personalized shopping experience (such as product recommendations).

  • Marketing and advertising: We use your information for promotional purposes, such as sending commercial communications via email, SMS, or mail, and showing you online ads based on your past purchases, cart activity, or other behaviors.

  • Security and fraud prevention: We use your personal information to authenticate your account, offer a secure shopping experience, detect, investigate, and act on potential fraud, illegal activity, or security threats. You are responsible for keeping your login credentials confidential and we recommend you do not share them.

  • Communicating with you: We use your personal information to provide customer support, respond to your requests, and maintain our business relationship.

  • Legal reasons: We use your information to comply with applicable laws, respond to legal requests, support legal proceedings, and enforce our terms or policies.

How We Disclose Personal Information

We may share your personal information with third parties under the following circumstances:

  • With Shopify, service providers, and others who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order and shipping management).

  • With business and marketing partners to deliver marketing services and show you ads. For example, we use Shopify to support personalized advertising using third-party services. These partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to opt out of such data sharing for personalized advertising.

  • With your direction or consent, such as when shipping products or using social media login integrations.

  • With our affiliates or corporate group.

  • In connection with business transactions, such as mergers, insolvency proceedings, or legal obligations, including subpoenas or court orders, to protect our rights, the Services, or others.