We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nandumirella@gmail.com. Please note that returns will need to be sent to the following address:nandumirella@gmail.com
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at nandumirella@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (like food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care items (like beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about your specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard return policy, the item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at nandumirella@gmail.com
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