Terms of Service

Terms of Service

Overview

Welcome to Ajoypet. Whenever you see the terms "we," "us," or "our," they refer to ajoypet. ajoypet operates this store and the accompanying website—including all information, content, features, tools, products, and services—to provide you, the customer, with a curated shopping experience (the “Services”). ajoypet uses Shopify technology to provide these Services.

These Terms of Service (the “Terms”), along with any policies referenced within, outline your rights and responsibilities when using the Services.

Please read these Terms carefully—doing so includes important information about your legal rights and covers disclaimers and liability limitations.

By accessing, interacting with, or using our Services, you agree to comply with these Terms and our Privacy Policy [LINK]. If you do not agree with these Terms or the Privacy Policy, you must not use the Services.

Section 1: Account Access

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have consented to allow minors in your care to use the Services on devices that you own, purchase, or manage.

To use the Services—including accessing our online store, browsing, or purchasing any product or service—we may require you to provide certain information, such as your email address, billing and shipping addresses, and payment details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the confidentiality of your account credentials and for any activity under your account. You may not transfer, sell, or assign your account or its licenses to anyone else.

Section 2: Our Products

We strive to accurately represent our products and services in our online store. However, please note that the color or appearance of a product may vary depending on your device and its settings.

We do not guarantee that the appearance or quality of products you order will meet your expectations or match their online images.

All product descriptions are subject to change at our discretion, at any time and without notice. We also reserve the right to discontinue any product at any time and to limit the quantities available to any person, geographic area, or jurisdiction.

Section 3: Orders

Placing an order is considered an offer to purchase. Ajoypet reserves the right to accept or reject your order at its sole discretion. Your order will be confirmed only when Ajoypet accepts it—typically after processing your payment.

Please review your order carefully before submitting it, as Ajoypet may not be able to cancel it once accepted. If we reject, modify, or cancel your order, we will attempt to notify you via email, billing address, or phone number provided.

All purchases are subject to our Return Policy [LINK].

You represent that your purchases are for personal or household use only—not for resale or export for commercial purposes.

Section 4: Pricing & Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the one in effect at the time the order is placed, as indicated in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.

Prices on our online store may differ from those in physical or third-party stores. Promotional offers may also have separate terms. In case of a conflict between promotion terms and these Terms, the promotion terms prevail.

You agree to provide accurate, current, and complete payment information and to promptly update it as needed for us to process your orders. You also represent that:

  1. The credit card information provided is valid and accurate.

  2. You are authorized to use the card.

  3. Your card issuer will cover your charges.

  4. You will pay all charges, including shipping, handling, and taxes.

Section 5: Shipping & Delivery

We are not responsible for shipping or delivery delays—these are estimates only and not guaranteed. Delays caused by carriers, customs, or external events beyond our control are not our responsibility.

Once we hand your order over to the carrier, all risk and title pass to you.

Section 6: Intellectual Property

All content in the Services—including trademarks, text, images, videos, reviews, and layout—is owned by Ajoypet, its affiliates, or licensors and protected by U.S. and international intellectual property laws.

These Terms allow you to use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, copy into derivative works, publicly display, re‑publish, download, store, or transmit any content without our express prior written permission.

Unless explicitly stated, nothing in these Terms grants you any rights in patents, trademarks, copyrights, or other intellectual property belonging to Ajoypet, Shopify, or third parties.

Unauthorized use may violate federal or state laws. Ajoypet reserves all rights not expressly granted here.

The names, logos, and slogans of Ajoypet are registered trademarks of Ajoypet or its licensors and may not be used without written permission. Shopify’s trademarks remain their property, as do trademarks of other entities featured in the Services.

Section 7: Third-Party Tools

We may provide access to third-party customer tools as part of the Services, which we do not supervise or control.

Such tools are provided “as is” and “as available,” without any warranty or endorsement. You use them at your own risk and must understand their terms.

We may introduce additional tools in the future, which will also be subject to these Terms.

Section 8: Third-Party Links

The Services may include links to third‑party websites or embedded content. We are not responsible for the content, accuracy, or policies of these third parties.

Accessing third-party sites or content is at your own risk. Any agreement or interaction with third parties is solely between you and them.

Section 9: Relationship with Shopify

Ajoypet uses Shopify to provide the Services, but all sales occur directly between you and Ajoypet.

By using the Services, you agree that Shopify is not responsible for any aspect of your purchase, including any injuries or losses related to the products or services. You release Shopify from liability arising from your transactions with us.

Section 10: Privacy Policy

All personal information collected through the Services is governed by our Privacy Policy [LINK] and, where applicable, Shopify’s Privacy Policy [LINK]. By using the Services, you acknowledge having reviewed them.

Because we host our store on Shopify, your information may be processed in multiple jurisdictions. Please review those privacy policies for details.

Section 11: User Contributions

If you submit feedback, ideas, comments, reviews, or other content (“Comments”), you grant Ajoypet a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute them for any purpose, including commercial use.

You also represent that:

  1. You have the rights to submit the Comments.

  2. You disclosed any compensation related to them.

  3. Your Comments comply with these Terms.

We have no obligation to keep them confidential, to pay you, or to respond. However, we may monitor, edit, or remove Comments at our discretion, especially if they are illegal or violate these Terms.

You agree your Comments will not infringe on others’ rights or contain defamatory or harmful content. You alone are responsible for what you post.

Section 12: Errors & Omissions

Occasionally, information about our Services may be incorrect due to typographical or other errors—product descriptions, prices, shipping charges, transit times, or availability.

We reserve the right to correct such errors and cancel orders, even after your order is placed.

Section 13: Prohibited Uses

You may use the Services only for lawful purposes. Prohibited actions include:

  • Illegal or harmful behavior;

  • Violating laws or intellectual property rights;

  • Harassing or harming others;

  • Misleading users;

  • Posting spam, malware, phishing, or inaccurate info;

  • Impersonation;

  • Unauthorized data collection;

  • Interfering with security or operations.

Violations may lead to account suspension or termination.

Section 14: Termination

We may terminate or suspend these Terms or your access to the Services at our discretion, at any time, without notice. You remain responsible for any charges incurred prior to termination.

Sections that will survive termination include Intellectual Property, Contributions, Disclaimers, Liability Limitations, Indemnification, Governing Law, Privacy Policy, and others intended to survive.

Section 15: Disclaimer of Warranties

Information in the Services is for general purposes only. We make no warranties regarding its accuracy or usefulness. Your use is at your own risk.

Unless explicitly stated, all Products and Services are provided “as is” and “as available,” without warranties of any kind.

Section 16: Limitation of Liability

To the extent permitted by law, neither Ajoypet nor its affiliates (including Shopify) are liable for any damages—direct, indirect, special, consequential, or punitive—resulting from your use of the Services or products, even if advised of the possibility.

Section 17: Indemnification

You agree to defend, indemnify, and hold harmless Ajoypet, Shopify, and related parties from any losses, damages, or legal claims—including attorneys’ fees—arising from:

  1. Your breach of these Terms;

  2. Violation of laws or third-party rights;

  3. Your use of the Services.

We will notify you of such claims and may control the defense.

Section 18: Severability

If a court finds any Term invalid or unenforceable, the remaining Terms will remain in effect to the fullest extent permitted by law.

Section 19: Waiver; Entire Agreement

Failure to enforce any Term does not waive the right to enforce it later. These Terms, together with applicable policies, constitute the entire agreement between you and Ajoypet.

Any ambiguity in the Terms will not be interpreted against the drafting party.

Section 20: Assignment

You may not transfer these Terms or your rights without our written consent. We may assign or delegate our rights and obligations without notice or consent.

Section 21: Governing Law

These Terms are governed by the laws of the jurisdiction where Ajoypet is located. You and Ajoypet submit to the jurisdiction of the relevant federal or state courts.

Section 22: Headings

Section headings are for convenience only and have no legal effect.

Section 23: Changes to Terms

You can always review the current Terms on our website.

We reserve the right to modify these Terms at any time by posting updates. You are responsible for checking regularly. We will notify you of significant changes as required by law. Continued use implies acceptance of changes.